25 Jul / Dianova maintains Quality Certification
2nd Follow-Up Audit confirms Maintenance of Dianova Quality Certification
Carried out by SGS last June, the 2nd Follow-Up Audit confirms the maintenance of the ISO 9001: 2015 Quality Certification in Dianova Portugal‘s Treatment and Reintegration area. In 2005 it pioneered this area as the first health unit as a NGO to implement a Quality Management System. Specifically, in terms of Addiction Treatment and Reintegration at its International Rehab Centre.
The System integrates Planning, Control, Monitoring and Improvement processes. Each of the following processes is coordinated by a Staff Team element. Namely, Management, Admission, Treatment, Maintenance, HACCP and Purchasing.
Over the years, Quality Management at Dianova’s Rehab Centre has been shown to increase efficiency and effectiveness. Thus contributing to a 48% increase in treatment admissions and an average retention rate of 70% at 3 months. Indicators that Dianova seeks to continually improve to provide the best drug and alcohol treatment possible. In 2018, it reached 94.8% in Customer Satisfaction and 89.7% in Service Recommendation.
Benefits of ISO 9001 Dianova Quality Management System Certification
For the Organization:
> In the first place, it improves the commitment of everyone’s responsibility.
> Second, it maintains and improves the effectiveness and adequacy of QMS, highlighting the areas with potential for improvement.
> In addition, it increases the Staff Team motivation and participation and improves resource management.
> Hence, it gains market access in the EU and Internationally by recognizing these Premium ISO standards.
For Beneficiaries – Patients:
> Notably, reduces / eliminates complaints.
> Furthermore, it improves satisfaction.
> Altoghether, increases loyalty as inpatients needs and expectations are continually met, leading to more service opportunities.
Within the Society:
> Markedly, it increases the credibility and reliability of families in the services provided.
> All in all, it increases the trust and reputation of services provided to the Audiences. Such as Authorities, Public Health and Social Services, Specialists, Partners, Academy, Media, etc.
“Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives. ”